Return Policies
30 Day Warranty Exchange Policy
We warrant all of our products except balloon nozzles (F-2s & F-3s) for a period of 30 days from the shipment date, and will replace any defective product within that period. Item must have been purchased from us and not from one of our distributors. If you bought an item from one of our distributors you must go through them for any type of return.
Balloon nozzles (F-2s & F-3s) have 5 days from the day of delivery to contact us for a warranty exchange. Due to the nature and design of all balloon nozzles (F-2s & F-3s) they are not intended to be used daily and should be well cared if you intend to keep it for years.
Return and shipping of a replacement item will be at our cost. Please call us at 800-708-0477 (9am 5 pm PST) or e-mail us at klystra@gmail.com to arrange for a warranty exchange.
30 Day Exchange and Refund Policy
Due to the sanitary nature of our business only items that are sealed in the original airtight plastic packaging qualify for a full refund or exchange minus shipping.
The following items qualify for a full refund or exchange only if in original packaging:
- Balloon nozzles (F-2s and F-3s)
- Black nozzle tips
- 4 Quart Classic bag (rubber and silicone)
- Air pumps
- Miscellaneous connectors or other items sealed in air tight packaging
Any item not on the above list is up to our discretion if we will accept a return or not. We will do everything we can to make our customers happy. Items that aren't sealed can't be resold again so please call us if you are dissatisfied with any of our items and I'm sure we can work everything out. Please call us at 800-708-0477 (9am 5 pm PST) or e-mail us at klystra@gmail.com to discuss matters further.
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